Everything your locations need to grow reviews.
YellowThumbs handles the asking, follow-ups and growth tracking, so your team can get on with serving customers.
Automatic review requests
Upload or import your customers and YellowThumbs asks each one for a review at the right moment, by email or text message. Follow-ups go out only to people who haven't replied.
- Email and SMS requests
- Automatic polite follow-ups
- Customer list import from a spreadsheet
Private feedback inbox
Customers who want help can send feedback directly to your team instead of posting it publicly.
- Feedback linked to the request
- See the location and customer
- Follow up directly and put things right
Proof your reviews are growing
Record your starting figures, then track the change in your Google review count and rating from the day you join.
- Starting review-count baseline
- Google rating and count updates
- Growth by location over time
Built for multiple locations
Give each manager access only to the locations they run, while owners see the whole picture.
- Owner, admin and manager roles
- Location-level access
- Invite your team by email
Reporting you can act on
See ratings, review volume and request performance over time, and export the numbers whenever you need them.
- Trends by location
- Requests, clicks and private feedback
- CSV export
Secure and private by default
Your data is locked to your business in the database itself, unsubscribes and opt-outs are respected automatically, and every important action is recorded.
- Records locked to your business
- Automatic opt-out handling
- Permanent activity log
Customer-friendly review links
Every customer gets a private, single-purpose link that takes them straight to your Google review form.
- Short private links
- No personal details exposed
- One-click unsubscribe
More Google tools are on the way.
Google requires separate Business Profile API approval before YellowThumbs can import every review or publish replies. These are not part of the product available today.
Google review inbox
Read and manage every imported Google review across locations.
AI-assisted Google replies
Draft, approve and publish responses from inside YellowThumbs.
See it with your own locations.
Set up in minutes. No credit card required.